Shipping policy

SHIPPING POLICY

Last updated: 28 August 2026

Thank you for shopping with The Cake Print Studio. We carefully prepare and package every order before dispatch from Clonaslee, County Laois, Ireland.

This Shipping Policy explains our processing, dispatch and delivery procedures.

1. Order Processing & Dispatch

Many of our products are personalised and made to order.

We aim to prepare and dispatch orders as quickly as possible. The estimated processing or dispatch time shown on the relevant product page should be checked before ordering.

During particularly busy periods, including Christmas and other peak celebration periods, processing times may be longer.

Once your order has been dispatched, you may receive a dispatch confirmation by email.

2. Delivery Within Ireland

We deliver throughout the Republic of Ireland.

Estimated delivery times are displayed at checkout or elsewhere on our website where applicable.

Delivery times are estimates rather than guaranteed delivery dates, unless we have expressly agreed a specific guaranteed delivery date with you.

We strongly recommend ordering personalised products well in advance of the date they are required.

3. UK & International Delivery

We may offer delivery to the United Kingdom and selected European or international destinations.

Available delivery options, destinations and applicable delivery charges will be displayed at checkout.

International delivery can take longer than domestic delivery and may be affected by customs processing, local postal services or other circumstances outside our reasonable control.

Customers should order well in advance when purchasing for a particular celebration or event.

4. Shipping Charges

Shipping charges are calculated or displayed at checkout before payment is completed.

The available shipping methods and prices may vary depending on the delivery destination, products ordered and service selected.

5. Standard & Tracked Delivery

Where available, customers may be offered a choice between standard and tracked delivery.

If standard/untracked delivery is selected, tracking information will not normally be available.

Where a tracked service is selected and tracking information is provided to us by the delivery provider, this may be made available to the customer.

Choosing an untracked service does not remove any statutory rights you may have if an order is not delivered.

6. Delivery Times

Any delivery timeframe provided on our website is an estimate unless expressly stated to be guaranteed.

Postal or courier delays can occasionally occur.

If your order has not arrived within the expected timeframe, please contact us at:

info@thecakeprintstudio.ie

We will investigate the delivery and provide the appropriate assistance or remedy where required.

7. Orders Required for a Specific Date

If your order is required for a birthday, wedding, communion or another specific event, please place your order with sufficient time for both production and delivery.

A date entered in personalisation details, such as a birthday or wedding date, does not automatically constitute an agreed guaranteed delivery date.

If you require delivery by a particular date, please contact us before ordering to determine whether we can accommodate your request.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your delivery details carefully before submitting your order.

If you notice an error after ordering, contact info@thecakeprintstudio.ie immediately. We will try to amend the address if the order has not yet been dispatched.

If an order cannot be delivered because an incorrect or incomplete address was supplied by the customer, reasonable additional postage charges may apply if the order needs to be resent.

This does not apply where the delivery issue was caused by an error on our part.

9. Lost or Undelivered Orders

If you believe your order has been lost or has not been delivered, please contact us.

Where we arrange delivery, responsibility for the goods remains with us until they are delivered to you or another person nominated by you to receive them, subject to applicable consumer law.

Where an order is confirmed as lost or cannot be delivered, we will provide the appropriate remedy in accordance with your statutory consumer rights.

10. Damaged During Delivery

We carefully package orders to protect them during transit.

If your order arrives damaged, please contact us as soon as possible at info@thecakeprintstudio.ie.

Please include:

Your order number
Clear photographs of the damaged product
Photographs of the packaging where relevant
A brief description of the damage

We will assess the issue and provide the appropriate remedy in accordance with your statutory rights.

11. Delivery Attempts & Uncollected Orders

Where a postal or courier provider attempts delivery, customers may be required to arrange redelivery or collect the parcel in accordance with that provider's procedures.

If an order is returned to us because it was not collected or because delivery could not be completed for a reason attributable to the customer, reasonable additional delivery charges may apply if the customer requests that the order be resent.

This does not affect your statutory rights where the failure to deliver was not attributable to you.

12. Customs, Duties & Import Charges

Orders delivered outside the European Union may be subject to customs procedures, import VAT, duties or other charges imposed by the destination country.

Where such charges legally fall to the recipient, they are the customer's responsibility and are not included in our product or shipping prices unless expressly stated otherwise at checkout.

Customs procedures may also cause additional delivery delays.

13. Delayed Delivery

If delivery is delayed, please contact us so that we can investigate.

Nothing in this Shipping Policy limits your statutory rights regarding late or non-delivery.

Where applicable consumer law gives you the right to cancel an order or receive a refund because of non-delivery, those rights remain fully unaffected.